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Ordering & delivery

Ordering:
Simply order online with a debit/credit card.  Payment is accepted via PayPal/Credit Card.  You do not need an account with Paypal to use their payment service. Payment of your order made via PayPal is completely secure - Paypal do not share any of your payment information or card details.

Orders that require personalisation may take up to 5 days to dispatch.  If you require urgent delivery, please contact us and we will endeavour to speed your order to you.

Delivery/collection:
Our delivery charges are based on the packed weight of your order sent by Royal Mail/Parcelforce up to a maximum of 30 kg. Prices are for delivery to the UK mainland. Other carriers may be used on occasion.

If your delivery address is outside the UK mainland and incurs an extra delivery charge, we will contact you to confirm the revised charge, giving you the option to cancel if you wish.

Customers are welcome to collect orders at a mutually convenient time.

Packaging:  
At The Old Potting Shed we are doing our bit for the environment by re-using and recycling cardboard boxes and packing materials wherever possible, whether it is polystyrene peanuts or shredded paper we will ensure your parcel is securely packed.

Gifts: 
If your purchase is a gift being sent direct, please let us know and we will ensure no invoice details are included.

Returns:
If you are not happy with your goods, you have the right to cancel your order within 7 days of receipt of your order.  We cannot exchange or accept any returns on personalised or bespoke items unless they are faulty.  If you cancel your order we will refund your payment provided you return the goods, at your cost, to reach us in an undamaged condition.

 Regrettably we cannot take responsibility for items that do not reach us or that are damaged in transit. If you need to return an item, please contact us at your earliest convenience. email info@oldpottingshed.com

 

 


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